vipaka Privacy Policy
Your personal information at vipaka is stored with the highest level of security. This policy provides a full explanation of how we collect, use, and protect your information.
1. Introduction and Scope
This Privacy Policy ("Policy") is issued by the organization ("vipaka", "we", "us") that operates the vipaka platform — available at https://vipaka.cam. This Policy describes how vipaka collects, processes, stores, and protects your personal information.
By using our platform or creating an account, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the platform.
This Policy is an integral part of our Terms and Conditions. We may update this Policy from time to time; any updated Policy will take effect from the date it is published on the website.
2. What Information We Collect
vipaka collects user information through various methods. The categories of information collected are described in detail below:
2.1 Registration Information
Information collected from you when creating an account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- Information about your preferred payment method
2.2 Identity Verification Information
Documents collected during the KYC (Know Your Customer) process:
- National ID (NID) or passport copy
- Proof of address document (utility bill or bank statement)
- bKash, Nagad, or Rocket account details (for payment verification)
- Selfie photo (where applicable)
2.3 Transaction Information
Information collected in connection with financial activities:
- Deposit and withdrawal amounts and dates
- Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction reference numbers
- Information about bonus and promotional offer usage
2.4 Technical Information
Information automatically collected from your device and browsing activity:
- IP address and device location
- Browser type and operating system
- Session duration and page visit information
- Information obtained from cookies and similar tracking technologies
- Device identification number (Device ID)
3. Purpose of Using Information
vipaka uses your personal information only for specific and legitimate purposes. We never use your information for unnecessary or unrelated purposes.
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and maintain your account. |
| Identity Verification | To confirm age (21+), prevent fraud, and complete KYC. |
| Financial Transactions | To process secure deposits and withdrawals and maintain transaction records. |
| Customer Support | To provide assistance via 24/7 live chat and email. |
| Security and Fraud Prevention | To detect and prevent illegal activities, money laundering, and fraud. |
| Service Improvement | To improve platform functionality and user experience. |
| Promotional Communication | To send offers and updates with your consent (unsubscribe available). |
| Legal Obligations | To comply with applicable laws and regulations and to resolve disputes. |
4. Sharing and Disclosure of Information
vipaka does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:
4.1 Service Provider Partners
Necessary information may be shared with technology and payment processing service providers that assist in operating our platform. These partners operate under strict confidentiality agreements and may use the information only for the purpose of providing specific services.
4.2 Legal Requirements
We may be required to provide information to authorities under a court order, government directive, or applicable legal obligation. In such cases, we will disclose only the information that is legally required.
4.3 Anti-Money Laundering (AML) and Fraud Prevention
Relevant information may be shared with the appropriate authorities or agencies to prevent financial crime, combat money laundering, and ensure responsible gaming.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will give users appropriate notice before any such change.
5. Cookies and Tracking Technologies
The vipaka website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your user experience.
Essential Cookies
Essential for login sessions, security, and core platform functionality. These cannot be disabled.
Functional Cookies
Used for language preferences, display settings, and personalized experiences.
Analytics Cookies
Help improve the platform by analyzing user behavior. Data is kept anonymous.
Marketing Cookies
Used to display relevant advertisements and promotional content. Can be disabled from browser settings.
Most cookies can be controlled or rejected by changing your browser settings. However, disabling some cookies may cause certain platform features to not work properly.
6. Data Retention and Security
Retention Period
Information will be retained for as long as your account is active and, after account closure, for a specified period in accordance with applicable legal obligations. Financial transaction records may be retained for an extended period to meet legal requirements.
When information is no longer needed, we will securely delete or anonymize it.
Security Measures
- SSL Encryption — all data transmission is encrypted
- Two-Factor Authentication available
- Storage in secure data centers with regular security audits
- Access control — only authorized staff can access information
- PCI DSS-compliant processing for payment information
- Regular security testing and vulnerability monitoring
Important Notice
No method of transmitting or storing information over the internet is completely secure. We make every industry-standard effort to protect your information, but absolute security cannot be guaranteed. You are responsible for keeping your account password confidential.
7. Your Rights and Controls
Every user of vipaka retains the following rights regarding their personal information:
Access
You have the right to request details of what information we hold about you. We will provide this within 30 business days of your request.
Right to Rectification
If your account contains incorrect or incomplete information, contact us to have it corrected. We will make corrections as soon as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. Due to legal obligations, it may not be possible to delete some information.
Right to Object
You may object to your information being used for marketing purposes. Contact us by email and we will stop marketing communications.
Data Portability
You may request your personal information in a structured and commonly used format that can be used with another service.
Withdrawal of Consent
You may withdraw consent at any time for any information processing carried out on the basis of your consent. This will not affect prior processing.
To exercise any of the above rights, contact us at [email protected] or through 24/7 live chat.
8. Protection of Minors
vipaka strictly does not provide services to anyone under the age of 21. Our platform is for adults only and we actively prevent minors from registering.
Age verification is mandatory during registration. If we become aware that a user is under 21 years of age, their account will be immediately closed and any collected information will be deleted.
If parents or guardians believe their child is using our platform, please contact [email protected] immediately.
9. Third-Party Services and Links
Our platform connects with payment gateways, game providers, and other service providers. These third parties have their own privacy policies and vipaka is not responsible for their methods of collecting and using information.
bKash, Nagad, Rocket, Upay, and bank transfer services are used for payment processing. Their respective privacy policies will apply to transactions made with these services.
10. Changes to This Policy
vipaka reserves the right to change or update this Privacy Policy as needed. For significant changes, we will:
- Publish the updated Policy on the website and update the "Last Updated" date
- Send a notification to registered users via email
- We will provide sufficient notice before any changes to the policy take effect
If you continue using the platform after the changes, you will be considered to have agreed to the revised policy. We recommend that you read this policy again from time to time.
11. Contact Us
If you have any questions, complaints, or requests regarding your information related to this privacy policy, please contact us:
Privacy Contact
Email: [email protected]
24/7 Live Chat Support — access it directly on the platform
We process your requests according to Bangladesh Standard Time (BST, UTC+6). Responses are generally provided within 30 business days of receiving your request.
For information on responsible gaming, please visit our Responsible Gaming page. For answers to common questions, visit our FAQ page.